Off Campus Drive @ Sasken for 2014 passout freshers On 23rd September 2014

Sasken Off Campus Drive for 2014 passout freshers On 23rd September 2014. Sasken Job Openings for Software Engineer Position. Only 2014 Batch Freshers are eligible to attend this drive. BE, B.Tech Fresher Jobs in Bangalore, Chennai, Hyderabad, Pune….

Off Campus Drive @ Sasken for 2014 passout freshers On 23rd September 2014

Sasken Off Campus Drive for 2014 passout freshers On 23rd September 2014. Sasken Job Openings for Software Engineer Position. Only 2014 Batch Freshers are eligible to attend this drive. BE, B.Tech Fresher Jobs in Bangalore, Chennai, Hyderabad, Pune….

Off Campus Drive @ Tech Mahindra On 22nd September 2014 For Freshers

Tech Mahindra Off Campus Drive On 22nd September 2014 For Freshers. Tech Mahindra job openings in Hyderabad for 2012, 2013 and 2014 batch freshers (BE, B.Tech, BA, B.Sc, B.Com, MBA, MCA). Interested and eligible candidates can directly attend the in…

Off Campus Drive @ Tech Mahindra On 22nd September 2014 For Freshers

Tech Mahindra Off Campus Drive On 22nd September 2014 For Freshers. Tech Mahindra job openings in Hyderabad for 2012, 2013 and 2014 batch freshers (BE, B.Tech, BA, B.Sc, B.Com, MBA, MCA). Interested and eligible candidates can directly attend the in…

(0–3)"""GOOGLE""" walk-ins for freshers immediate requirement……..

Company Name: Google

Experience: 0 to 4 Yrs (Freshers / Experienced)

Qualification: Any Graduates / BE / B.Tech / Any

Post Graduates

Location: Hyderabad

Salary : As Per Industry

Job Details:

Semi-Voice Process – Able to communicate fluently in English; Excellent Communication skills in

Written & Verbal; Very comfortable in navigating and using the Internet.

about company:

Apply Mode: Walk in

Walk in Date : 18th & 19th Sep 2014

Time: 9 AM

Venue :

GlobalLogic (Client Google),

Plot No 590 A, Phase-1, Road No 31,

Jubilee Hills, Hyderabad.

(0–3)"""GOOGLE""" walk-ins for freshers immediate requirement……..

Company Name: Google

Experience: 0 to 4 Yrs (Freshers / Experienced)

Qualification: Any Graduates / BE / B.Tech / Any

Post Graduates

Location: Hyderabad

Salary : As Per Industry

Job Details:

Semi-Voice Process – Able to communicate fluently in English; Excellent Communication skills in

Written & Verbal; Very comfortable in navigating and using the Internet.

about company:

Apply Mode: Walk in

Walk in Date : 18th & 19th Sep 2014

Time: 9 AM

Venue :

GlobalLogic (Client Google),

Plot No 590 A, Phase-1, Road No 31,

Jubilee Hills, Hyderabad.

POOL CAMPUS DRIVE for C3i

Dear All,

We are conducting POOL CAMPUS DRIVE for C3i on 5th Sep 2014 for 2010,2011, 2012, and 2014. Please pass on the information to your students regarding the same. 

Company: C3I is the leading provider of technology services for the life sciences industry. We cater to all the leading pharmacy companies in the world and help them in IT & ITES support. C3i provides help desk support in more than 20 languages for over 300,000 life sciences users in 140 countries.
C3i manages the lifecycle of technology deployed to life sciences companies. Our 1200 employees provide system implementation, technology training, multilingual help desk, performance optimization, hardware provisioning, break-fix, asset management and administration services for pharmaceutical sales and clinical professionals all over the world. Experts in life sciences business process, C3i’s full commitment to customer satisfaction results in renewal rates and long term key partnerships with top life sciences companies.

Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership.

Website – www.c3i-inc.com
  • Position :  Analyst
  • Qualification : Graduate
  • Salary Range : Best in the industry

  • Timings : Rotational shift

  • Transportation : Home Pick up and Drop
  • Location: Ascendas IT park – Next to In orbit Mall – Hitec-city.
 Job Summary
The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications.  Consistent customer care, quality standards, and reporting requirements are core competencies of the position.  Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role.  All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.
Principal Responsibilities: (Essential Function)
Call Handling
·         Provide comprehensive technical support services to support center customers.
·         Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
·         Use all available Knowledge Management Tools during the call
·         Take all necessary steps to ensure customer satisfaction at the end of the call
Call Logging
·         Create and submit detailed call logs documenting customer interactions.  Accuracy, thoroughness, and timeliness are key call logging components
·         Confirm and update customer profile information as needed

Escalation

·         Promptly notify management of any potentially “dissatisfied” customers
·         Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention

Open Calls

·         Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.

Knowledge

·         Proactively seek and possess business acumen for all clients supported
·         Maintain technical proficiency in all applications utilized by clients supported
·         Participate in all company organized training events
·         Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

Other tasks

·         Perform customer support related tasks and special projects as assigned by management
·         Liaise as necessary inter-departmentally to seek resolutions to all issues reported
·         Participate in client events, as appropriate (resource on site, client training, etc.)

Job Requirements

Skills

·         Excellent verbal and written communication skills
·         Customer Service Skills
·         Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
·         Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Competencies

·         Adaptability
·         Analysis
·         Customer Service Orientation
·         Functional Job Knowledge
·         Initiative
·         Judgment/Decisiveness
·         Managing Stress
·         Negotiation
·         Oral Communication
·         Persuasiveness/Influence
·         Planning and Organizing

·         Technical and Professional Competence

Venue: Guru Nanak Institutions Hyderabad
Timing: 9:30 AM onwards
Note: Students should carry latest resume and photocopies of their documents.
Regards


 

Vinay Chopra

Head-Training and Placement
Guru Nanak Group of Institutes (Technical Campus)

Ibrahimpatnam RR Distt, AP
8096609818, 9959361837

POOL CAMPUS DRIVE for C3i

Dear All,

We are conducting POOL CAMPUS DRIVE for C3i on 5th Sep 2014 for 2010,2011, 2012, and 2014. Please pass on the information to your students regarding the same. 

Company: C3I is the leading provider of technology services for the life sciences industry. We cater to all the leading pharmacy companies in the world and help them in IT & ITES support. C3i provides help desk support in more than 20 languages for over 300,000 life sciences users in 140 countries.
C3i manages the lifecycle of technology deployed to life sciences companies. Our 1200 employees provide system implementation, technology training, multilingual help desk, performance optimization, hardware provisioning, break-fix, asset management and administration services for pharmaceutical sales and clinical professionals all over the world. Experts in life sciences business process, C3i’s full commitment to customer satisfaction results in renewal rates and long term key partnerships with top life sciences companies.

Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership.

Website – www.c3i-inc.com
  • Position :  Analyst
  • Qualification : Graduate
  • Salary Range : Best in the industry

  • Timings : Rotational shift

  • Transportation : Home Pick up and Drop
  • Location: Ascendas IT park – Next to In orbit Mall – Hitec-city.
 Job Summary
The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications.  Consistent customer care, quality standards, and reporting requirements are core competencies of the position.  Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role.  All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.
Principal Responsibilities: (Essential Function)
Call Handling
·         Provide comprehensive technical support services to support center customers.
·         Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
·         Use all available Knowledge Management Tools during the call
·         Take all necessary steps to ensure customer satisfaction at the end of the call
Call Logging
·         Create and submit detailed call logs documenting customer interactions.  Accuracy, thoroughness, and timeliness are key call logging components
·         Confirm and update customer profile information as needed

Escalation

·         Promptly notify management of any potentially “dissatisfied” customers
·         Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention

Open Calls

·         Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.

Knowledge

·         Proactively seek and possess business acumen for all clients supported
·         Maintain technical proficiency in all applications utilized by clients supported
·         Participate in all company organized training events
·         Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

Other tasks

·         Perform customer support related tasks and special projects as assigned by management
·         Liaise as necessary inter-departmentally to seek resolutions to all issues reported
·         Participate in client events, as appropriate (resource on site, client training, etc.)

Job Requirements

Skills

·         Excellent verbal and written communication skills
·         Customer Service Skills
·         Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
·         Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Competencies

·         Adaptability
·         Analysis
·         Customer Service Orientation
·         Functional Job Knowledge
·         Initiative
·         Judgment/Decisiveness
·         Managing Stress
·         Negotiation
·         Oral Communication
·         Persuasiveness/Influence
·         Planning and Organizing

·         Technical and Professional Competence

Venue: Guru Nanak Institutions Hyderabad
Timing: 9:30 AM onwards
Note: Students should carry latest resume and photocopies of their documents.
Regards


 

Vinay Chopra

Head-Training and Placement
Guru Nanak Group of Institutes (Technical Campus)

Ibrahimpatnam RR Distt, AP
8096609818, 9959361837