Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting
global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Name: Dell
Qualification: Any Graduate
Experience: 0 – 5 yrs
Job Role: Associate/Senior Associate -(Technical)
Salary: INR 3,25,000 – 5,00,000 P.A.
Roles & Responsibilities:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for OOW, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
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- Graduate Fresher can Apply(Except MCA/M.Tech)
- 0 to 5 years of relevant experience required.
- Undergrad with 1 year of International Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Technical Qualification
- Please carry a Govt ID proof