Quick Heal Technologies Pune Walkins | Customer Support Engineer/Technician Jobs | Interview on 27th Sep 2019

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Quick Heal Technologies Pune Walkins

Company Name Quick Heal Private Limited
Qualification Any Graduate
Experience 1-5 Years
Job Location Pune
Job Role Customer Support Engineer/Technician
Salary

Not Disclosed by Recruiter

Industry IT-Software Jobs
Website www.quickheal.co.in

Quick Heal Technologies Technician Job Profile

  • Provide timely resolution for technical support issues via telephone, e-mail, support forum postings, and web case submissions enthusiastically and effectively assisting customers with their support needs
  • Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information.
  • Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles.
  • Help to keep the knowledge base up to date by updating and modifying the information as needed.
  • Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues.
  • Excellent written and oral communication skills is a mandate. Must feel comfortable interacting with customers via phone, chat, and email and sharing ideas with the rest of the team.
  • Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment.
  • Be able to communicate effectively with peers to ensure that technical issues are addressed promptly.
  • Exhibit a willingness to help out in any way when the workload becomes abnormally heavy or when team members are away from the office.
  • Ability to grasp concepts quickly and work with minimal supervision.
  • Continually improve personal and team Customer Satisfaction ratings.
  • Ability to prioritize, self-motivated, manage time effectively, work multiple issues, etc.
  • Be able to work comfortably in a fast-paced environment, and previous working experience on antivirus domains is required.
  • You preferably have Microsoft and network knowledge, like MCSE, CCNA, etc.

Quick Heal Technologies Limited Company Overview

Fast Heal Technologies Ltd. (Formerly Known as Quick Heal Technologies Pvt. Ltd.) is one of the leading IT security solutions company. Each Quick Heal product is designed to simplify IT security management across the length and depth of devices and on multiple platforms. They are customized to suit consumers, small businesses, Government establishments, and corporate houses.

Over 25 years, the company’s R&D has focused on computer and network security solutions. The current portfolio of cloud-based security and advanced machine learning-enabled solutions to stop threats, attacks, and malicious traffic before it strikes. This considerably reduces system resource usage. The security solutions are indigenously developed in India. Quick Heal Antivirus Solutions, Quick Heal Scan Engine and the entire range of Quick Heal products are proprietary items of Quick Heal Technologies Ltd. (Formerly Known as Quick Heal Technologies Pvt. Ltd.

How To Apply For Quick Heal Technologies Careers

Interested participants must make a move immediately to work for the Quick Heal Technologies. Job seekers with relevant experience and skills can attend the drive on 27th September 2019. Moreover, Check out all the interview venue, date, and time from the below sections.

Important Documents To Carry For Quick Heal Technologies Jobs

  • Updated Resume Copies
  • Recent Passport Size Photocopies
  • Experience Letter
  • Last three months Payslips
  • Any Government ID proof

Quick Heal Technologies Pune Walkin Drive Details

Walk-in Date: 27th September 2019

Walk-in Time: 10 AM Onwards

Venue:

Quick Heal Technologies Limited 501,

Metropolitan, Wakdewadi,

Shivaji Nagar, Pune – 411005.

Maharashtra, India

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